Privacy Policy

1. Information we collect

We collect information that you provide to us directly, including:

• Full name and contact details (phone, email)
• Travel information: destinations, dates, number of passengers
• Travel document information (for the Venezuelan travel consulting service)
• WhatsApp or email conversation history
• Browsing data collected automatically (IP address, browser type, pages visited, time of visit)

2. How we use your information

We use the information we collect to:

• Process travel quotes and bookings
• Provide guidance on travel options and documentation
• Communicate with you about your inquiry or booking
• Send you relevant information about promotions (only with your consent)
• Improve our website and user experience
• Comply with applicable legal obligations

3. Third-party tools and Meta (Facebook) Pixel

Our website may use the Meta (Facebook) Pixel, an analytics tool that helps us measure the effectiveness of our advertising. The Pixel may collect information about your visits to our site and the actions you take.

This information is shared with Meta Platforms Inc. and is used to:

• Measure conversions from our Facebook and Instagram ads
• Show you travel offers relevant to your interests on Facebook and Instagram
• Build custom audiences for advertising

You can control Meta's use of your data at: facebook.com/privacy/policy and manage your ad preferences at facebook.com/ads/preferences.

4. Cookies

We use cookies and similar technologies to improve your experience on the site. The types of cookies we may use include:

• Necessary cookies: for the site's basic functionality
• Analytics cookies: to understand how users interact with the site
• Advertising cookies: from the Meta Pixel, to measure ad performance

You can configure your browser to reject cookies, though this may affect the site's functionality.

5. Sharing information with third parties

We do not sell or rent your personal information. We only share data with third parties in the following cases:

• Service providers: airlines, hotels, and tour operators necessary to complete your booking
• Marketing platforms: Meta/Facebook (Pixel ID: 251873825469297), Google Analytics (Property: G-0G4DLPE9ZL) — under their own privacy policies
• Legal requirements: when required by law or a competent authority

6. Data retention

We retain your personal information for as long as necessary to provide our service and comply with legal obligations. Active client data is retained for the duration of the business relationship and up to 3 years after the last transaction.

7. Security

We implement technical and organizational security measures to protect your personal information. However, no internet transmission is 100% secure. We recommend not sharing sensitive information (such as full passport numbers) through unsecured channels.

8. User rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (when there is no legal obligation to retain it)
• Object to the use of your data for direct marketing
• Request portability of your data

To exercise these rights, contact us at info@xploratrip.com.

9. State privacy rights (Texas and California)

XploraTrip operates out of Plano, Texas, under the Texas Data Privacy and Security Act (TDPSA). As a user, you have the right to know what personal information we collect, request its correction or deletion, and opt out of the sale of personal data. We do not sell your personal information. If you reside in California, you have equivalent rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, contact us at info@xploratrip.com.

10. Minors

Our services are not directed at children under 13. We do not knowingly collect information from minors. If you believe we have collected data from a minor, contact us immediately.

11. Changes to this policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with the updated date. We recommend reviewing it regularly.

12. Contact

If you have questions about this Privacy Policy, you can contact us:

• Email: info@xploratrip.com
• Phone: 469-679-8282
• Address: Plano, Texas, United States
• WhatsApp: Message us on WhatsApp